T&C’s
⸻Terms & ConditionsDecember 2024
Welcome to Sirens Hair Extensions. By booking an appointment or purchasing products/services with us, you agree to the following Terms and Conditions. These are in place to protect both you as the client and us as a professional service provider.
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1. BOOKINGS & CANCELLATIONS • All appointments require a deposit to secure the booking. Deposits are non-refundable but may be transferred to a new date if at least 48 hours’ notice is given. • Cancellations or rescheduling with less than 48 hours’ notice may result in the loss of your deposit or incur a cancellation fee. • No-shows will be charged 100% of the service booked.
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2. CONSULTATIONS • Consultations are required for all new colour clients and hair extension installations. • During your consultation, we will assess your hair, discuss your desired results, and provide advice on achievable outcomes based on your hair’s condition and history. • You must disclose all previous chemical treatments to avoid unexpected results or reactions.
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3. HAIR COLOUR SERVICES • Colour results may vary depending on your hair type, history, and condition. We always strive to achieve your desired result but cannot guarantee an exact outcome. • Corrective colour may require multiple sessions, which will be discussed during your consultation. • A patch test is required at least 48 hours before any colour service. Failure to complete a patch test may result in cancellation of your appointment.
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4. HAIR EXTENSIONS • All hair used in our extension services is of professional-grade quality and can be custom-coloured to match your natural hair. Once hair has been fitted, it is non-refundable. • A non-refundable deposit is required to order and colour match extension hair. Once Hair has been ordered the deposit is non refundable due to customisation and any cancellations when hair has been ordered will result in deposits being kept and the opportunity to have your hair sent to you at the cost of the hair for example if your deposit is £150 but your hair cost is £230 there would be an additional £80 plus postage that would need to be paid if you would like to receive your hair as opposed to just loosing your non refundable deposit. • We are not responsible for the condition or longevity of the extensions if aftercare instructions are not followed or if the hair is altered by another party. • Extension fittings must be maintained regularly as recommended (timings vary depending on method and clients natural hair) to prevent damage and ensure best results.
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5. PRODUCTS & HAIR SUPPLIED • All custom-ordered hair is final sale and non-returnable due to its personalised nature. • We cannot guarantee the performance of any hair or products not purchased directly from us. • Hair care recommendations will be given with every service to prolong the life of your style or extensions.
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6. COMPLAINTS POLICY
We are committed to providing high-quality services. However, if you are dissatisfied with your service, the following applies: • Timeframe: Complaints must be made within 7 days of your appointment. • Evidence: You must return to the salon in person for assessment. We may request photographs as supporting evidence. • Correction: If the issue is deemed to be the result of an error on our part, we will offer a correction free of charge. • Third-party alterations: If your hair has been altered, coloured, cut, or treated by another salon or person after your appointment with us, we cannot offer a refund or correction. • Refunds: We do not offer refunds for services already rendered, but we will always strive to find a resolution that meets our high standards of customer care.
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7. LIABILITY • We are not liable for damage caused by failure to follow aftercare advice or by third-party interference (e.g., services by another salon). • While every precaution is taken, we are not liable for allergic reactions where a patch test was refused or missed. • Personal belongings are the responsibility of the client. Sirens Hair Extensions is not liable for lost or damaged items.
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8. PHOTOS & SOCIAL MEDIA • With your permission, we may take photographs of your hair for use on our social media and marketing platforms. If you do not wish to have your photo used on social media, please inform your stylist. Photos of your hair during and after the service is provided are taken and stored for evidential and reference purposes.
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9. RIGHT TO REFUSE SERVICE
We reserve the right to refuse service for any reason, including but not limited to disrespectful behaviour, breach of these terms, or unrealistic expectations.
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10. POLICY CHANGES
Sirens Hair Extensions reserves the right to amend these terms and conditions at any time. Updated versions will be available in the salon and on our website.
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📍 Contact Us
If you have any questions or concerns regarding these Terms and Conditions, please contact us at:
Email: Sirens Hair ExtensionsPhone: 07360614591Address: SIRENS, 8 Albert Street, Rugby, CV21 2RS.Instagram/Facebook: @sirens.hairextensions
